If you are not satisfied with your purchase, please contact us at 440-239-1885 or support@grantwoodtechnology.com. All products qualify to return it for exchange or refund (excluding shipping and handling charges) within 30 days. Certain products are subject to a Return Authorization from Grantwood Technology, please contact us at 440-239-1885 to see if a RA (Return Authorization) number is required. Keep your purchase, accessories and all packing materials in new condition to avoid any restocking fees. Ceratin web and mail order purchases require an RA (Return Authorization) number. For an RA (Return Authorization) number, call Customer Service at 440-239-1885. Please note that an RA # does not guarantee final disposition and all returns are subject to inspection. All exchanged/ returned merchandise must be in original factory carton, including all packaging materials, inserts and manuals, warranty cards (not filled-out) and all accessories. Please do not tape or write anything on the item or the original manufacturer's carton. In some cases, we may charge you and reduce your credit for the replacement of damaged, altered, missing, written-on or taped-on contents or cartons. We reserve the right to refuse any such items.